I was very pleased with the check in/out service staff, service advisor, loaner car, car wash, facility lounge and refreshments. I've always had great service
Clean,they, they are good friends, the atmosphere Is perfect, the location is really easy to enter!!
From the gentleman checking me in to the lady quoting my price off the charts hospitality…. They honored my original quote price even though the prices had increased When they finished it had been washed,vacuumed, and looking like new again Outstanding job by all… thanks for the great service
I absolutely love taking my car to Dreyer and Reinbold INFINITI North. My service advisor, Jerry Brown and all of the staff are the best. I am always treated with courtesy and professionalism. I recently visited the dealership to get an estimate to have a screw that was stuck in my cigarette lighter removed and to have my glove compartment repaired. They took care of both at no charge to me, and this is not the first time I have received a courtesy repair. It is always nice to know that you are appreciated as a customer! I highly recommend ...
The Best service department I have ever interacted with. Outstanding service, prompt update on the status of my vehicle, work completed to schedule as promised. Total Professionals!!
These are just great people to work with. Friendly, competent, and very efficient. It is a pleasure to work with them.
I've used Dreyer & Reinbold Northside INFINITI for service and sale for several years. They always provide quick and efficient service at a reasonable price. Their staff takes great care of me and when it was time to make a purchase, it was a smooth and convenient process.
Great dealership and great people. I cannot think of one time where I was disappointed. From the beginning to end...great service, and with a smile.
Excellent service and great responsive personnel. Very much recommended. Car pick up service and car wash are additional bonuses.
Very professional people, clean location, they keep you updated with what their techs are working on, will definitely go back for routine maintenance.
This is my third purchase at this dealership. I do all the service work here too.
Love D&R! Andrew was fantastic to work with, he took care of everything and researched market prices to confirm I was getting the best deal. You can tell he is experienced and great at taking care of customers. It was the easiest and quickest buying experience I've had. My used vehicle was cleaner than I could have imagined, they really make sure you are satisfied before driving off the lot.
Andrew was awesome, first, he replied to my message very quickly, sent me information very quickly and answered all my questions. Also followed up after the transaction to make sure i am satisfied. Thanks again!!!
Andrew was awesome. He made trade-in experience seamless and everyone at the dealership is very kind and helpful. Made my car buying experience quick and easy. I have to say it was my best car buying experience so far and that I will definitely plan to return as a customer in the near future!
Great experience! The team went above and beyond even working with my after-market warranty and providing a loaner until the rental was in place. They explained repairs and provided options. Thank you
My experience has been extremely great seen 2010. Mr. Brown has always shown me outstanding customer service with my 2006 QX56. He is the most Trustworthy service person I have encountered over my 50 years of owning a car.
Extremely happy with my buying experience. Josh Guzman was an outstanding salesmen. Even before I met him his communication style (through an e-mail) was on point. Once I met him things only got better. Josh was a great listener snd i felt like he did everything he could to get me what I was asking for. I would give 50 stars if I could.
Great dealership to purchase a vehicle. The service was excellent as well as my salesman “Saj” Process was quick and easy. Thank you Dreyer & Reinbold INFINITI, we will be back. Andrea B
Top notch dealership with excellent service department. We have purchased a QX60 and QX50 and will purchase future vehicles from Dreyer & Reinbold. Service department is excellent.
A little hard to get to do to construction, over all I am very pleased with the service and personal. I will diffently recamend Dreyer & Reinbold and INFINITI it is a beautiful riding and handling vvehicel.
Polite, clean, professional . I think that the main cause of the quality is the excellent management done by Ing. Mark Jonnela . He is always "on the problem" , ready to help and very friendly. The staff is also nice...Big advantage to have a loan car for free during service period.
Dropped my car off for 60,000 mile service and a detail job. Everything was done by the scheduled time at the quoted price. Detail job was very good, car looked beautiful. Service advisor was very knowledgeable and kept me informed as the work progressed. This dealership will take great care of you!
I really appreciate being able to call the technician directly to ask questions about his diagnosis, cost estimate, and completion time. And they did the work exactly as explained.
Dreyer Reinbolt is a wonderful dealership, not just for sales, but also for service. The entire facility is very clean, and the staff is is knowledgeable and friendly.
Chris was awesome to work with. He was professional and customer friendly. He knew everything about the cars we looked at and when he didn't he quickly got the answers to our questions. i would highly recommend Chris
We highly recommend this sales rep Christopher Meek; he was absolutely very professional, knew what he was doing and in general a great guy, outstanding attention, honest, helpful and friendly and understood our needs!!
Great dealership with a great sales rep in Andrew. Third vehicle I have purchased from him. Andrew is very good and cares immensely about his customers. I recommend him to anyone. Ask for Andrew if you are shopping for a new or used Infinity.
Andrew was excellent. Easiest car buying experience I’ve had. He went out of his way to get all of the information we needed and the price was great!
This was the best car buying experience I ever had. Joshua Guzman was excellent, professional, personable and very easy to work with. If you are looking for a new or used vehicle, ask for Joshua Guzman!
I initially found the car here on cars.com and was contracted by Andrew Weiss who works for Dreyer and Reinbold. From start to finish it couldn't have been an easier experience. He wasn't pushy or rude but very friendly and informative, answering any questions I had. I would 100% recommend both this dealership and Andrew.
Purchased a used Honda Pilot. We had a great experience and we’re out the door with our new car in no time. Price of the car was competitive and they did a great job cleaning it up. Mark and Josh were knowledgeable, helpful and thorough.
Andrew Weiss worked with us to make a deal. He did everything he said he would and made it easy to trade at D/R Indy.
Been driving Infinitis for 20 years, sedans and SUVs. Great performance and comfort and never had any mechanical issues. At one point, my wife and I were putting 40,000 miles per year on our two Infinitis. Andrew Weiss at Dreyer & Reinbold has been great to work with, have bought our last three cars from him. Highly recommend this salesman and dealership to anyone looking for a new car.
I traveled to this dealership from Cincinnati after getting pre approved. Andrew made everything very easy and simple. I fell in love with my car! I am very grateful and look forward to a continued relationship with Andrew and the dealership in the future! Thanks again!
Sajid was a pleasure to work with and made the whole experience smooth and stress free. I was kept informed and they worked with me to get to a place where both sides were able to come to fair terms. Love our QX 56 and highly recommend!
Joshua Guzman, sales representative is great! Made the afternoon very easy and smooth as I purchased my INFINITI Q60S! Joshua was very knowledgeable about explaining details of the car! Drove the Q60S Coupe home to Peoria Illinois where I reside, that afternoon! Thank to Joshua and the Dealership!!! Love my INFINITI Q60S Coupe!!! J.D. Pfulb
This dealership is one that I will highly recommend! Larry was great, personable, and patient to work with in that he took the time to show me many buying options and answer all my questions! The Graphite Shadow INFINITI QX60 is one of my Top 2 luxury vehicle selections- smooth ride and impressive options, ooohhh especially that Around View camera! Meanwhile, among the 8 dealerships that I visited along 96th in May 2017, Dreyer ranked #1 of my Top 3 in customer service. If in the market for a luxury vehicle, then Larry @ Dreyer is definitely one to contact!
2 weeks ago my wife and I purchased a used 2015 Chevrolet Suburban from this Dreyer Reinbold INFINITI. We worked with Andrew Weiss who made the whole process as smooth as it could possibly be. We live about 2 hours away and we were essentially able to do the whole deal (Value my trade-in, financing, etc.) over the phone. We were a little nervous since we hadn't seen the vehicle in person or driven it but Andrew assured us of its condition and he was 100% accurate once we came to get it. Once we got there Mark and Andrew had everything ready ...
While searching for my new luxury vehicle and having visited several of the other luxury car dealers in the Indianapolis area and getting terrible customer service, I chose to look for an INFINITI FX 35 as I had always liked the sleek look of this vehicle and it most fit my lifestyle. All the sales staff at this dealership is friendly even if your not their customers. We had Dina as our sales woman, she was very knowledgeable about the INFINITI line and the fox 35 we were interested in. The purshase of the car was fast and smooth and Dina called ...
I bought a used INFINITI from the dealership and my salesman Sajid knew what i wanted and made sure i got it. This was the best experience of buying a car i ever had. Great salesman classy dealership!
Jerreal my dealer was really patient and knowledgeable when it came to answering all the questions I Had about my new car. He sold me my dream car INFINITI QX80 and I love it.. Thank you so much and I will be recommending you guys to anyone I know who needs a car..
Dreyer Reinbold INFINITI did a good job at making me feel that I got a good price on a used vehicle. The salesperson (Sajid) was friendly and accommodating. I made a reasonable purchase offer, and he accepted it graciously. He did not haggle with me. When a mechanical problem arose after the purchase, he arranged to have it fixed without hesitation. Very satisfied.
Two reasons why I prefer to do business at Dreyer Reinbold, Inc. - Indianapolis: 1.) The vehicles are quality 2.) The employee, Mark Elwert, eBay Manager and Car Sales, is trustworthy, hardworking, professional, and a great communicator.
This dealership was great to work with. I was treated with the upmost respect from the minute I walked in. The salesmen were not your typical pushy unprofessional salesmen you typically find at most dealerships. I will definitely do business here again.
mark elwert is absolutely wonderful to work with! always patient and willing to go above and beyond to help. we purchased our car with his help and sent our daughter to him because of our experience with him. she also purchased a car from him! these days good customer service is hard to find. but not as far is mark is concerned!! thank you mark for making our experience a good one 🙂
I recently purchased a new INFINITI G37 x from Dreyer and Reinbold. Mark Elwert, the employee I worked with was extremely helpful and almost intuitive about my questions and concerns. He was very prompt in replying to my numerous emails. His overall demeanor and friendliness was refreshing.